No tracking result?
Check the AWB against the receipt and choose the same courier. Seller order numbers may be different from courier tracking numbers.
Use the troubleshooting guide →Help for the website. Direction for the parcel.
MARK can help you read tracking and PIN evidence. The delivery company or sender handles the physical shipment, address changes, delivery attempts and claims.
Parcel delayed?
Read the latest event and timestamp together. If the sender's expected window has passed, contact the sender or courier with the AWB and latest scan.
Understand tracking statuses →Delivery complaint?
For failed attempts, address corrections, proof of delivery, refunds or loss investigations, contact the courier or seller directly.
Find courier support →Website problem?
Report the page URL, approximate time and what you expected. Never send payment PINs, passwords, delivery OTPs or unnecessary identity documents.
Contact website support →Before sending a support request
- Confirm that the courier name and AWB match the receipt.
- Retry once after checking letters, digits and spaces.
- Note the latest visible status and event time.
- Use official courier channels for shipment changes or complaints.
- Use MARK support only for this website's errors, corrections and privacy questions.
MARK WEBSITE SUPPORTrashidjariwala0@gmail.com
Email support