Tracking and PIN checks: a practical guide
Updated 27 September 2026 · MARK Parcel Intelligence
A useful parcel check answers two different questions: what has the courier recorded about a shipment, and what evidence is available for delivery to a destination? This guide explains how to use the MARK desk without treating an old scan or a nearby office as a delivery promise.
1. Find the right tracking number
Use the AWB, consignment or docket number from the shipping receipt or dispatch message. The order number used by a seller may belong only to its shop system. Check that the courier name matches the receipt, then enter the tracking number. MARK removes spaces and uses uppercase letters for its tracking lookup.
If the courier has just created a booking, a physical collection scan may not yet be available. Ask the sender to confirm handover when needed. Repeatedly switching to unrelated couriers can produce confusing results; correct the number and courier first.
2. Read status and timestamp together
| Status | How to interpret it |
|---|---|
| Information received / booked | A shipment record exists. Look for a collection or movement scan before assuming the parcel has left the sender. |
| In transit | The courier has reported movement or processing. The displayed city can be the last scanning facility, rather than the parcel's current exact location. |
| Out for delivery | The courier has marked the parcel for a delivery attempt. This is not a guaranteed appointment time. |
| Failed attempt / exception | Read the event description and ask the courier what action is needed. Do not assume the reason if none is supplied. |
| Delivered | The courier reports completion. If the recipient disputes it, request investigation and proof of delivery directly from the courier or seller. |
| Returning / RTO | The shipment is moving back toward its origin. Contact the seller or courier to understand the next step. |
3. Distinguish a saved result from a fresh check
MARK keeps recent tracking history in your browser so that an earlier result can open quickly. A saved shipment story is not a new scan. Check the saved-update label, last verification time and latest courier event time. If live refresh fails, try again later or check the courier's official tracking page.
Estimated arrival appears only when supplied in the result. A missing estimate should not be read as a promise of next-day delivery. Courier processing gaps, weekends and route changes can affect when the next scan appears.
4. Separate postal identity from courier coverage
A PIN can contain multiple named post offices or localities. Postal district and locality information helps check whether an address is consistent, but it is not confirmation of a particular courier's service.
Read the evidence label beside each result. Exact route confirmation is more specific than a general network listing. A mapped nearby office shows local presence; office distance does not prove doorstep delivery or predict transit time. When DTDC route verification asks for the origin PIN, enter the dispatch PIN as well as the destination.
5. Before you dispatch
- Confirm the recipient's locality and PIN against the complete address.
- Check coverage for the intended courier and shipping product.
- Ask the booking office about weight limits, restricted goods and any extra charges relevant to the parcel.
- Keep the receipt and share the correct courier name with the recipient.
- If the coverage evidence is unavailable or uncertain, verify directly before paying for dispatch.
6. Share a parcel safely
The Share tracking, WhatsApp and Copy link buttons create a link containing the AWB and courier. Opening it fills in the tracking form; the recipient starts the lookup. Anyone holding the link can look up the shipment, so avoid public posts. To remove recent parcels from a shared device, use Clear in the recent-history panel.
When MARK cannot answer
MARK cannot change an address, intercept a parcel, refund courier charges or supply missing proof of delivery. These require the sender or courier. Report a broken MARK page or an unclear label through website support, with the relevant page and a short explanation.