CONTACT & SUPPORT
Need help with
a shipment?
For a parcel-status issue, first track the AWB on the MARK home page and use the courier-support details shown there. Courier delivery changes, complaints, proof-of-delivery requests and official disputes must be handled by the relevant courier.
Before contacting support
Keep your AWB or tracking number ready and confirm that the correct courier is selected. Do not share passwords, payment PINs or other sensitive credentials.
Privacy
Do not send unnecessary customer phone numbers or full delivery addresses. MARK's tracking interface is designed to avoid displaying those details.